In The Hospitality Industry Tourism Essay

In The Hospitality Industry Tourism EssayThe cordial reception manufacturing is one of the main(prenominal) industries in this world and this is the relationship between client and host. Hospitality in any case involves showing respect for their guest, treat them equal and providing what they take in when they be in the hotel or requesting on a intimacy such as need a tourist to bring go around the town, need transportation and different. The hospitality industry basically provides lodging or accommodation to people who travel and needs shelter for the day. Today, the hospitality industry is providing more choices for its consumers all around the world from hotels, resorts, student lodgings, hostels and umpteen more. Hospitality industry is one of the industries that provide utility so it is basically focused on node satisfaction because node who is the main study to even out us. In different kind of hotel depart blend in a different type of service because it is d epend on how the hotel functioning. If the hotel has a good take in to the customer this bequeath affect customer loyalty and customer will come a score. In addition to that, it also will increase the successful of the comp whatsoever in hospitality industry. early(a) that this, hotel industry also will provide facility for customer. Most of the pileiness customers are need a bed and food, this are lavish for them solely some of the customer are request for using our facility. We net introduce our facility to the customer or maybe we stub discount for them to advance them pass water a try. Therefore, hotel will bewilder a good experience for the customer and also heap gain more profit.2.0 Answer Question 2In hospitality industry, there grow 5 type of service characteristic. There are intangible, perishable, inseparable, simultaneous and variable. Without this 5 type of service characteristic, hotel might not be able to function well.2.1 Intangible serviceIntangible whic h meaning is cannot be seen or touched but we can feel it. Communication is the subject that we can feel. We can feel the employee either welcoming us or not by communicate with us. The communication between the employees and guest is important it is because the guest can feel the employees are helping by willing or just simply root the question. Some of the employees are not using a friendly communication and communicate with us while we request question or request a issue from them. Not only for customer but for employees also, we need to friendly to communication with them and can cooperate well to process the hotel. Other than communication, smile also is a affaire that we can feel by giving of them. For example, like in a restaurant the politeness of an employees giving a smile to the guest is means welcoming and willing to serve them, by this way the guest can feel satisfied but this cant be see and touched.2.1 Perishable servicePerishable which means is drug abuse be la st longer and wont experience the comparable experience. In many things, we will have the initiatory try and if the thing is not good we wont try anymore. Same as we in the hotel, if the hotels we stay are not satisfaction we just will try once and next season we will know which type hotel we should choose and will do a proper research round hotel that we stay to made sure it wont be same as last time. Other than this, if we late to check in and without paying deposit or have any inform to the hotel they have advanced to blue-pencil reserved the room for guest and the guest need to re-book the room if the hotel have room still available. Moreover, for transportation they also will have the same experience. For bus or airplane, they wont wait for late passenger. If they are late they need to buy or book a ticket for next time and journeying of them also will be delay. For next time, they will know be punctual and reach the bus stop or airport in time to avoid they missed agai n.2.2 Inseparable serviceInseparable which means service and customer and service supplier cant be separated. Guest is the main major no matter in which area. It sure will have its own supplier to provide the thing. Supplier is important to hospitality because of they need a voluminous amount of quantity of food and drink. They sure will have different type of supplier to supply the food and drink to make sure they have enough supply for guest because hotel is the places that always have many guest and employees walk in and out. Other than need to supply food for hotel, they also need other supplier to supply their basic needed such as toothpaste, shampoo and other. Furthermore, service provider is indispensable for service delivery as he must promptly generate and render the service to the requesting service consumer because customer pay and nurture a service from them. In addition, the service consumer is inseparable from service delivery because he is involved in it from reque sting it up to consuming the rendered benefits.2.3 Simultaneous serviceSimultaneous which means service have to be delivered at the same time as the customer consumed. It is not goods which may be the manufactured, wholesaler, or kept to distributions. For example in a restaurant, the service provider which means the waiter or waitress are doing the service at the same time when the customer request (delivery) something or ordering food then the service provider delivered the service immediately at the same time. For instance, if the customer wants to bil, the service provider have to bring the bill for the customer.2.4 Variable serviceVariable of service offered and can be in many forms during the interaction or the process. Services are highly variable, as they depend on the service provider, and where and when they are provided. Service marketers event a caper in standardizing their service, as it varies with experienced hand, customer, time and firm. Service buyers are aware of this variant. So, the service firms should make an effort to deliver high and ordered quality in their service. For example, if one day eating in a restaurant, the food and service was very good but the next day the serve become enceinte.3.0 deathIn conclusion, Those 5 characteristics cannot separate with guest and also supplier. Because they are the main major for us and they also needed the basic thing in daily life. Especially is intangible because it was included communication between employee and guest. Communication is important because in hospitality industry, we will always faced customer to talk and explain the thing that they asking. In addition to that, this also is the first impression to guest when guest entering hotel. Besides that, perishable service and simultaneity service in hospitality industry, if the lodging property we stay first time and the service is good but the next time the service has becomes bad which means the first experience we cannot experien ce again. Therefore, in hospitality industry the service has to be constant and maintain. Not only that, inseparable service and variability service in hospitality industry is that the services provided cannot be separated. Lastly, the variability service is to standardize and to constant the service that in a lodging property. Therefore, this five characteristic have to be concerned and followed in any service line industry especially hospitality industry.1.0 Introduction Question 2In hospitality industry, there are many types of lodging in this industry such as hotel, resorts, inn and others. Hotels are divided to cardinal types one is empty hotel and one is commercial. For resort and inn are mostly are by the seaside but resort have more facilities and amenities while inn dont have so much service. To manage this kind of lodging property is not an easy task as you may seem, it has a lot of secure work to be done and skills to be experience. An hotel manager should have full o f hotel operation skills so they are able to manage the hotel no matter undersize hotel or large hotel. The responsible of an hotelier, should be take over and manager the hotel well. Hotelier also should always prepare be settle the problem that need that happen inside the hotel and also have the knowledge to settle the problem even also is customer problem. Besides that, intimate of an organization, hoteliers also have to be able to manage the internal problem such as the employees issues. If the hotelier dont not able to bring off well the issues between employees but also with the psyche in charge of the team there will be a lot of problem and they cannot to be co-operate well and the hotel also cannot be process well. Other than that, in a hotel should have a formation so that hotelier can do their job more easily such as cooking the work. They can know each department how they processing their job and wont have argument when have problem happened.2.0 Answer Question 2T o be prepared be an hotelier, there have many thing hotelier need to know and handle. Such as the hotel will need how many employees to work, how the hotel system of rules going on, is the hotel gain profit and so on. Other than this, in hospitality service employees is important for the hotel because without them hotel might cannot run smoothly. Therefore, an hotelier should have some skills to handle the problem that relation with hotel such as industry, management experience, responsibility, communication skills and knowledge of other than hotel management. Below have the explanation of the skills that I have mentioned.2.1 PatienceAs an hotelier, patience is very important. It is because as an hotelier will faced a lot of different type of guest. Some of the guest will keep asking many questions about the hotel and they must answer the question. both day have different guest asking the questions about the hotel but is the same people to answer the guest. After day by day, some of them might feel impatience and boring to answer the question. Other than this, some of the guest will make a complaint about the room, not satisfied with the service, and other as an hotelier they need to have a lot of patience explain with their guest to allow them feel satisfied especially the VIP of the hotel. Sometime, they also need patience to introduce and explain the food and facility that hotel have been provided. Patience is important because it will let guest feel welcome and friendly. In addition to that, when have some difficult issues happened the hotelier must have patience to overcome the issues because work out a problem or issues have to take some time overcome the issues.2.2 Management ExperienceIn hospitality, management experience is important. It is because in each department there will have different way to process their job and doing their job. Other than this, they also need to follow the step and rules to do it. Every hotel will have different manage ment to run the process of the hotel smoothly. To make sure the internal management runs smoothly the hotelier should have a system to follow. Furthermore, these kinds of experience gain from bottom of the department to top of the department. So that, the hotelier has to walk every step to have the experience run the hotel. It is because every department has different system and hotelier must understandably know how the departments run and wont be confused with their job. Other than that, if the hotelier has this kind of experience they can no need waste time on training and they also can save up the time to learn more new thing. Moreover, if the hotel has any emergency problem happened, an hotelier can handle the situation well because they handle the problem before on the previous time. Hotelier has experience they can manage their staff well and wouldnt boycott by other employees so that they can be cooperating well to operate the hotel run smoothly.2.3 ResponsibilityOther than t he two skills, responsibility also is an important thing in hospitality industry. It is because in the service line, the main major is our guest and is the one who paying us to get a satisfied service. If the hotelier doesnt responsible on what their in charge it may causes many complaints from guest and also can causes low profit. Because of the hotelier irresponsible, they may ignore the complaint from guest and wont take action to those employees who are irresponsible to the guest. Besides that, when hotel hiring an employees to work the first thing they will curious about responsible of the people. In addition, in the hotel there have many departments. In every department, there have different position, responsibility and duties. Every hotelier should clearly know what the responsibility of their duties because they able to cope with others employees. Furthermore, besides giving a responsibility in internal management, hotel surrounding also have to be armorial bearing and resp onsible such as the workplace and the guest place. Inside the hotel, not only have adult walking around but also have eldest people and children. We must be responsible on their safety because they are in our hotel area compound.2.4 KnowledgeableWithout knowledgeable there will be a difficult task to the hotelier. It is because of many things the hoteliers are not understood and they cannot answer and overcome the problem well of the customer but also the problem of the hotel. Knowledge is one of the important skills that you have learn, gain and experience in every perceptions such as while you studying, working(a) in an organizations, or working in a service line industry like hotel. Knowledge allows us to be better, and to be more understanding on a command thing. Keep open mind and accept what people say to you, then you will realize the answer that you have never realize before and also will know where the problem is. To be an hotelier, knowledge is what should not left becau se, working in a hotel line every perceptions are gain from experience which means the daily work you doing in the hotel such as serving customer there would be a knowledge that how to serve the customer right or some tourist will also get some information about the place you work or what is the special food in the town. The more knowledge we have the more advance we can become. In the past, a lot of people say that education is the most important thing in life because when you have graduate you may get a better job but nowadays the reality needs is knowledge to collar new things or have know about some general thing but not only the subject you study.2.5 Communication skillsIn hospitality industry, communication skills are the most important. It is because hotelier needs to communicate with guest. All of the guest in the hotel sure will communicate with hotelier because they need get an assist from them. No matter how high level you study, have a good communication skills it will help you explore clearly the answer that you means to the listener. As an hotelier, they need to communicate with other employees and have a good communication skill employees can more easily to understand and wont liquify up the meaning. Other than this, have a good communication skills will made sure us have a good relationship with other employees and also guest. In addition to that, hotelier will win more cooperation with other employees and also will increase successful in the hospitality industry. If they are not understood the message that the hotelier pass to they might mistaken and misunderstanding and will do wrong thing in the processing. This may causes them cannot have teamwork to work together because of argument of the problem. Have a good communication they will have good self-esteem. It is because of the hotelier are always confident on what they say and what they say is always the thing that needed by the people. Furthermore, as an hotelier they also need to promo te the package, facility and other to the guest for gain profit. Hotelier will use the good communication skills to attract the guest to have a try in the hotel. If the hotelier keep promote the thing to them, guest will have a good impression with the thing that the hotelier has promoted and maybe the guest will have a try. Other than that, guest also can clearly know what the service the hotel has provided. Hotelier has good communication skills they can have a peaceful environment working places.3.0 ConclusionIn conclusion, to be an hotelier they should always well prepared. They should have patience, management experience, responsibility, knowledge of hotel management and communication skills. Other than this, they need to well prepare themselves and patience to overcome the customer problem and internal management issues. Hotelier should use themselves management experience or other employees opinion to process the hotel well. In addition, hotelier also should be responsible on their guest safety because they are inside the area of the hotel. Knowledge is one of the important things to gain and learn when they first work in hotel. Knowledge is what allows hotelier to advance themselves and to operate in a hotel. The communication skill is useful for hotelier. It is because they can use the skills to handle the internal issues well and have a peaceful environment.